FAQ

Yes. We proudly ship worldwide from our atelier in Portugal.

Every order is carefully packed and shipped with tracked delivery so you can follow its journey from our hands to yours.

Every Siga Tribal piece is handcrafted in our atelier in Portugal by a small team of two.

Our leather goods are made in limited quantities using carefully selected materials, making every order a truly special piece.

Ready to Ship — These pieces are already completed and usually leave our atelier within 3–4 business days.

Made to Order — These pieces are individually handcrafted after your purchase. Current production times are shown on each product page. As every piece is handmade, production times are estimates and may occasionally vary depending on workload, material availability or holidays.

Once your payment is processed, orders are typically processed within 3 business days. After processing, delivery times may vary based on your location:

• Within Europe: approximately 3–7 business days.
• International orders: approximately 8–12 business days.

Please note that these times may vary due to customs processing or other factors beyond our control. We will provide you with tracking information once your order has shipped, so you can monitor its progress.

Shipping costs are calculated at checkout based on the weight of your order and the destination. We strive to offer competitive rates to ensure you receive your items at the best possible price.

For specific shipping costs, please add your desired items to the cart and proceed to the checkout page, where the shipping fees will be displayed based on your shipping address.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

You can use this tracking number on our website or the courier’s website to monitor the status of your shipment. We recommend checking both your inbox and spam folder.

This number represents your order and you can track it on www.ctt.pt — the official website of the Portuguese post office (English version available). You can also follow through other track-and-trace apps or websites.

For international orders, we also recommend following your tracking regularly, as customs authorities or local carriers may contact you if additional information or import charges are required.

Orders shipped outside the European Union may be subject to import duties, VAT, customs clearance fees or other local charges.

These charges are determined by your country’s customs authorities and are the responsibility of the customer. All orders are shipped with complete commercial documentation and declared at their actual purchase value. For legal reasons, we are unable to declare lower values or mark orders as gifts.

If your shipment requires customs clearance, the local carrier or customs office may contact you with further instructions. We recommend checking your email, including your spam folder, and monitoring your tracking updates regularly.

If a parcel is returned due to an incorrect address, failure to collect it, or unpaid customs charges, any shipping costs, return shipping fees, customs charges or carrier fees incurred may be deducted from the refund.

If your parcel appears delayed beyond the estimated delivery time, please contact us. We’ll gladly help investigate the shipment with the carrier and keep you updated throughout the process.

If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped. However, once the order is in transit, we may not be able to modify the shipping address.

We accept a variety of payment methods, including PayPal, Visa, MasterCard, and American Express.

You can opt for payment via bank transfer. Contact us with the details of the item you would like to order and your delivery address, and we’ll respond with the transfer details and final amount. Once the transfer is confirmed, we will proceed with shipping your order.

Absolutely. Our website uses industry-standard encryption and secure payment gateways to protect your personal and financial information.

Yes. Our Gift Cards are valid for 6 months from the date of purchase and can be used on any available item in our collection, including sale items.

Read the full Gift Card Terms & Conditions here.

Yes, we accept returns if you are not satisfied with your order. However, returns are not accepted for made-to-order items. Please ensure you provide all the necessary details when placing your custom or made-to-order request to ensure your item meets your expectations.

1. Notify us within 5 days of receiving your item, including your order number and reason for the return.

2. Prepare your item in its original, unused condition with all tags and packaging intact. Returns will not be accepted for items showing signs of wear or damage.

3. Ship the item to: Siga Tribal, Rua da Devesa, n 130 Lanheses, Viana do Castelo – Portugal, 4925-409. The buyer is responsible for all return shipping costs.

4. Refund — once we receive and inspect the returned item, we process the refund. Please allow up to 10 business days for it to appear in your account.

Note: returns are not accepted for custom or made-to-order items.

Once we receive and inspect your returned item, we process your refund. Please allow up to 14 business days for it to appear in your account, depending on your payment method and financial institution. You’ll receive a confirmation email once the refund has been issued.

To initiate an exchange, please contact us with your order details. Once approved, you can return the item you wish to exchange, and we’ll assist you in placing a new order for the replacement item. Custom or made-to-order items are not eligible for return or exchange.

Leather is a durable material that can last a lifetime when properly maintained:

• Regular maintenance: clean and condition your leather periodically to keep it soft and supple.
• Dry cleaning only: all leather clothing and accessories should only be professionally dry cleaned.
• Proper storage: cover with a breathable fabric such as cotton. Avoid plastic covers, which trap moisture.
• Handling moisture: if items get wet, air dry at room temperature. Never use heat.
• Protect from sunlight and heat: store in a cool, dry place away from direct sunlight.

Keep them in a cool, dry place away from direct sunlight. Use breathable cotton covers and avoid plastic, as it can cause the leather to dry out. Ensure items are clean and completely dry before storing to prevent mold and mildew.

• Hand wash in cold water, or gentle cycle with similar colors.
• Use a gentle, color-safe detergent.
• Never use bleach or strong chemicals.
• Air dry in the shade to prevent fading.
• Iron on low heat with a protective cloth if needed.
• Store in a cool, dry place away from direct sunlight.

We recommend hand washing in cold water to maintain vibrant colors and prevent fading. If machine washing, use a gentle cycle with cold water and avoid mixing with lighter colors. Always air dry to preserve the fabric’s quality.

Yes, any information you share with us is kept strictly private and confidential. We will never share, rent, or sell your personal information to third parties without your consent, except when required by law or necessary to fulfill an order contract with you.